We make every effort to process, package, and ship your order quickly and efficiently. Weekday orders are processed within 24-48 hours of being placed. Evening, holiday, and weekend orders are processed on the following business day.
Jewelry will be steam cleaned and carefully packaged. If you would like your piece(s) of jewelry run through a full sterilization cycle, please search "sterilization cycle" from the website, add it to your cart and tell us which pieces to sterilize.
All orders are shipped via USPS. Shipping times are based on the time that the package is received into the USPS system, which may not be until the following business day.
Once your order ships, you will receive a shipping confirmation email, along with a USPS tracking number. Tracking numbers can take up to 24 hours to display tracking information, and will be updated as soon as the package has been received in the USPS system.
Keep in mind that orders that are shipped to countries outside of the United States may be subject to import taxes, customs duties, and fees levied by the destination country. Since customs policies vary from country to country, we encourage you to contact your local customs office for further information.
We offer the option for in-store pickup and orders will be held for two weeks. To pick up your order, you’ll need your order number and a government-issued photo ID.
All packages are insured through the USPS. While we make every effort to ensure your package arrives safe and sound, we cannot be held responsible for lost or stolen packages.
Returns
Jewelry cannot be returned. As body jewelry is a personal item, we cannot accept any refunds or exchanges on jewelry as we cannot guarantee that the jewelry is unworn. (You wouldn’t want to buy previously-worn jewelry). However, if there is an issue with the manufacturing of an item you receive, contact us and we will either perform a return or an exchange.
Apparel may be returned in original, unworn condition.
If your jewelry arrives broken, please contact us to arrange for a replacement!
Shipping costs are the responsibility of the buyer except in the case of damaged or defective items.
Custom Orders
At this time, our online ordering system is not set up to take special orders. If you are interested in custom ordering a piece of jewelry, please email us at [email protected] and we will be more than happy to get that started for you!